Privacy Policy and Information Security

1. Information retention and security
Luxe Shadow is committed to maintaining customer privacy in accordance with the provisions of law in the State of Israel. The data you provide when using the site will be stored securely and will not be used beyond what is necessary for the operation of the site, processing orders, and maintaining contact with customers.

2. Use of information
The information collected on the site is intended to enable a convenient and safe shopping experience, and to provide personalized recommendations on products that may interest you. Details such as your email address and/or shipping address may be used to send updates on new products, promotions and special benefits. If you do not wish to receive promotional mailings, you can remove yourself at any time via the appropriate link in the mailing or by contacting customer service.

3. Protection of user data
Luxe Shadow uses advanced security technologies and adheres to the most stringent standards, including PCI DSS Level 1 data encryption. Credit card details are not stored in our system but are securely transmitted to the clearing and shipping companies for the sole purpose of completing the transaction.

4. Sharing information with third parties
We will not transfer your details to a third party without your consent, except in cases where this is necessary to fulfill the order (such as credit companies and shipping services). In exceptional cases, where required by law or judicial order, data may be provided to the appropriate authorities.

5. Right to erasure of information
At any time, you have the right to request the deletion of your details from our database by contacting customer service. Providing information on the site is done voluntarily, and there is no legal obligation to provide personal data. The responsibility for updating the accuracy of the details lies solely with the user.

6. Mailings and updates
Signing up to receive mailings from the site constitutes consent to receive promotional materials, updates on promotions and special benefits via email or SMS messages. You can unsubscribe from receiving mailings at any time via the link attached to each message or by contacting us directly.

7. Liability and loss of information
Although we make every effort to protect your privacy, in cases beyond our control (such as force majeure or a cyber attack), Luxe Shadow will not be liable for any direct or indirect damage caused by information leakage.

We are committed to protecting your privacy and providing you with a secure and enjoyable shopping experience. For any additional questions, please contact us through customer service.